Contact Us
Contact Us
Choosing a silhouette or following up on an order? Get in touch with dewpause and tell us what you need help with.
Email service@dewpause.com with your question. If it concerns a purchase, include the order number and the email address used at checkout. Please do not send payment credentials.
Contact the dewpause Team
dewpause
Guangzhou Jingyou Digital Technology Co., Ltd.
+86 13632987829
Room 101-1A506, 1st Floor, No. 7 Lingshan East Road, Tianhe District, Guangzhou
dewpause is operated by Guangzhou Jingyou Digital Technology Co., Ltd.
Before You Write
When should I expect my order?
Preparation takes 2–4 business days. Estimated US transit is 10–15 business days after dispatch. The flat shipping charge is $5.99 USD per order. Read our Shipping Policy for details.
How do I request a return?
Contact us within 30 days of delivery for an eligible unused item. We will review your request and provide instructions. Approved refunds are processed within 10 business days after the return is received and inspected. See our Return & Refund Policy.
Where can I find product care information?
Check the individual product listing and any instructions supplied with the item. If a detail is not listed, ask us before using a cleaning method or placing an item in contact with food, heat or water.
Can I change my delivery address?
Email us as soon as possible. We will check whether the order can still be changed; amendments are not guaranteed after preparation or dispatch.
Write to Us Directly
The company details below identify our store operator. Contact us for return instructions before posting any item; this business address is not a confirmed return destination.
Thank you for getting in touch with dewpause.