Tell us about the condition of the item. If it arrived damaged or there is another order issue, include relevant photographs so the team can review the situation.

• Items should be unused and in their original condition.
• Include original packaging and tags where supplied.
• Keep your order confirmation or other proof of purchase.

For approved returns, refunds are processed to the original payment method within 10 business days after receipt and inspection of the returned goods. Your provider may take additional time to post the credit.

If a refund remains outstanding after those periods, contact service@dewpause.com with the order and return information.

If you would like to return an item, contact dewpause within 30 days of delivery. Share the order number and identify the item you wish to return.

Please obtain return instructions before sending a parcel. The company address shown here should not be used as a return destination unless the team confirms it.

Tell us about the condition of the item. If it arrived damaged or there is another order issue, include relevant photographs so the team can review the situation.

For approved returns, refunds are processed to the original payment method within 10 business days after receipt and inspection of the returned goods. Your provider may take additional time to post the credit.

If a refund remains outstanding after those periods, contact service@dewpause.com with the order and return information.

If you would like to return an item, contact dewpause within 30 days of delivery. Share the order number and identify the item you wish to return.

Please obtain return instructions before sending a parcel. The company address shown here should not be used as a return destination unless the team confirms it.